Mental Health, Disability & Specialised Supports

Privacy Policy

Get Assist is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information
We may collect personal information that can identify you, such as your name, address, email address, phone number, and other similar information. This information is collected when you provide it to us directly, such as when you register for our services, complete forms, or communicate with us.

Sensitive Information
In the course of providing our services, we may collect sensitive information related to your health, disability status, and support needs. This information is only collected with your consent and is handled with the utmost care and confidentiality.

Usage Data
We may collect information about how you interact with our website and services. This includes data such as your IP address, browser type, operating system, referring URLs, and other technical information. This data helps us understand how our services are used and how we can improve them.

How We Use Your Information

Providing Services
We use the personal and sensitive information we collect to provide you with our support services, including developing personalized care plans, coordinating services, and responding to your inquiries.

Communication
We may use your contact information to send you important updates, newsletters, and other communications related to our services. You can opt-out of these communications at any time.

Improving Services
Usage data and feedback help us understand how our services are being used and identify areas for improvement. We use this information to enhance the user experience and develop new features and services.

Compliance and Legal Obligations
We may use your information to comply with applicable laws, regulations, and industry standards. This includes responding to legal requests and preventing fraud or other unlawful activities.

Information Sharing and Disclosure

Third-Party Service Providers
We may share your information with third-party service providers who assist us in delivering our services. These providers are required to maintain the confidentiality and security of your information and are not permitted to use it for any other purpose.

Legal Requirements
We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena. We may also disclose information to protect our rights, property, or the safety of our users and others.

Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no security measures are completely foolproof, and we cannot guarantee absolute security.

Your Rights and Choices

Access and Correction
You have the right to access and update your personal information. If you need to correct or update any information, please contact us at [privacy@getassist.com].

Opt-Out
You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in the communications or by contacting us directly. Please note that you may still receive important administrative messages even if you opt-out of promotional emails.

Data Deletion
You can request the deletion of your personal information by contacting us. We will take reasonable steps to delete your data, except where we are required to retain it for legal or operational purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision. Your continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: